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BARAS ONLINE

CITIZEN'S FEEDBACK

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BARAS ONLINE

CITIZEN'S FEEDBACK

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Card image cap

BARAS ONLINE

CITIZEN'S FEEDBACK





HELP US TO SERVE YOU BETTER

ON-SITE FEEDBACK FORM


This Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide a better service. Personal information shared will be kept confidential and you always have the option to not answer this form.



CLIENT INFORMATION
CITIZEN CHARTER'S INFORMATION

INSTRUCTIONS: Please select your answer from the dropdown menu to the Citizen's Charter (CC) questions. The Citizen's Charter is an official document that reflects the services of a government agency/office including its requirements, fees, and processing times among others.



1.) Which of the following best describes your awareness of a Citizen Charter?

2.) If aware of Citizen Charter, would you say that the Citizen Charter of this office was?

3.) If aware of Citizen Charter, how much did the Citizen Charter help you in your transaction?

SERVICE QUALITY INFORMATION

INSTRUCTIONS: For Service Quality, please click from the corresponding box that best corresponds to your answer.



Questions
I am satisfied with the service that I availed.
I spent a reasonable amount of time for my transaction.
The office followed the transaction's requirements and steps based on the information provided.
The steps(including payment) I needed to do for my transaction were easy and simple.
I easily found information about my transaction from the office or its website.
I paid a reasonable amount of fees for my transaction. (If service was free, select "N/A" from the dropdown list)
I feel the office was fair to everyone, or "walang palakasan", during my transaction.
I was treated courteously by the staff, and (if asked for help) the staff was helpful.
I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me.

SUGGESTION BOX (OPTIONAL)

THANK YOU!